Refund & Cancellation Policy
Last updated: 13 September 2026
1. Order cancellation
You may cancel an order free of charge any time before it has been dispatched, by contacting us at info@milarch.in or WhatsApp. Once an order has shipped, it cannot be cancelled.
2. Prescription verification
If a prescription-required order cannot be verified, we will contact you for a valid prescription. If none is provided within 7 days, the order will be cancelled and the full amount refunded to the original payment method.
3. Returns
Being pharmaceutical products, items cannot be returned once delivered, except in the case of damaged, expired, or incorrect items received — see below.
4. Damaged, expired, or incorrect items
If you receive a damaged, expired, or incorrect product, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or a full refund at no extra cost to you.
5. Refund timelines
Approved refunds are issued to the original payment method via Razorpay within 5–7 business days. Bank processing times may add a few additional days before the amount reflects in your account.
6. Contact
For any refund or cancellation request: info@milarch.in